Privacy Policy

Cobalt Audio Video, the radio accessories division of ComtronICS Inc, believes in putting our customers’ experience above everything else. We take your electronic privacy issues seriously.


We do not share any personally identifiable information without your explicit approval, and we do not send you email without your approval.


With that in mind, we’ve made some updates to our Privacy Policy to make it easier for you to understand what information we collect from you, why we collect it, and how we use it. We are making these updates in response to new the data protection regulation (GDRP) that takes effect in the European Union on May 25th 2018.



Our website uses Secure Sockets Layering (SSL) to encrypt your personal credit information, including your credit card number, before it is transmitted over the Web. SSL technology is the industry standard for secure online transactions.

If you’re happy with the contact, content, and offers you receive from us, there is no action required on your part, and it is not necessary to change the way you use our website or services.

What types of information do we collect?

We receive, collect and store any information you enter on our website or provide to us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, communications), comments, feedback, product reviews, recommendations, and personal profile.


How do we collect this information?

When you conduct a transaction on our website, as part of the process, we collect the personal information you give us such as your name, address and email address. Your personal information will be used only for the specific reasons stated above.


Why do we collect this information?

We collect such Non-personal and Personal Information for the following purposes:

  1. To provide and operate our Services;
  2. To provide our Users with ongoing customer assistance and technical support;
  3. To be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages;
  4. To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we may use to provide and improve our respective services;
  5. To comply with any applicable laws and regulations.


How do we store, use, share and disclose site visitors’ personal information?

Cobalt Audio Video’s website is hosted on the platform. Zimcom provides us with a secure online platform which allows us to promote our products and services to you. Your data may be stored through Zimcom’s data storage, databases and the general applications. Zimcom stores your data on their managed ESP Website Security Platform.


How do we communicate with our site visitors?

We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, and postal mail.

How do we use cookies and other tracking tools?

Our site uses Google Analytics, a standard website analytics service which measures the traffic and visitors’ general details of our site. Collecting these statistics allows us to make our visitors’ experience better (e.g. which pages they visit and when, where they are approximately located, where does a user land first or if they are coming from a specific referral).


Basically, as a website owner using Google Analytics, we are using cookies to enhance your experience of our website, to display customized content in accordance with your browser settings, to collect data about visitors’ page visits, bounce rate, conversions, popular content on the website, device type and screen size, approximate location, browser, OS, and IPs. All this data is pseudonymized and Google Analytics will never use the collected data to identify individual users or to match it with additional information on an individual user. Each visitor has control over the cookies placement.


How can I control cookies?

You can control and/or delete cookies as you wish by checking your browser settings on each device – for details, see

For further information, please check Google Analytics’ Terms Of Use, Cookie Information and Opt-Out / Do Not Track Information.


Feedback & Email

We encourage users of our websites to comment, complain, make suggestions, and ask questions. We’ll need your full name and email address on any correspondence so that we can respond in a timely manner when required. We do not share or sell this information with any third parties, it is not used for any purpose beyond answering your correspondence.


How can visitors withdraw consent?

If you don’t want us to process your data anymore, please email us at:

Or mail us at:

Cobalt Audio Video

Attn: Deborah Prechtl

2350 Fortune Drive, Suite 140

Lexington, Kentucky 40509


Questions about your contact information?

If you would like to access, correct, amend or delete any personal information we have about you, please email us at

Or mail us at:

Cobalt Audio Video

Attn: Deborah Prechtl

2350 Fortune Drive, Suite 140

Lexington, Kentucky 40509

Privacy Policy updates

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

Thank you for being a part of our Cobalt Audio Video community. We look forward to continuing to be your favorite trusted source for your communication needs!